Shipping policy

# SHIPPING POLICY

## Delivery area
JongMan delivers within South Africa only. Orders cannot be shipped to addresses outside South Africa.

## Shipping cost
Shipping is free on all orders delivered within South Africa.

## Courier
Orders are shipped using Aramex Store-to-Door.

## Delivery timeframe
Please allow approximately 8–11 business days for delivery after your order has been accepted and prepared for dispatch. Deliveries to remote or outlying areas may take longer, although we aim to keep these deliveries within the same estimated timeframe.

Delivery times are estimates and may occasionally be affected by courier delays, severe weather, service disruptions, incorrect delivery information, or circumstances outside JongMan's reasonable control.

## Delivery information
Customers are responsible for providing a complete and accurate delivery address and contact details at checkout. If an order cannot be delivered because the information supplied was incorrect or incomplete, additional delivery charges may apply before the parcel is re-sent.

## Tracking
Where tracking is available, tracking details will be provided once the order has been handed to the courier.

## Lost or damaged parcels
If a parcel is confirmed as lost in transit, or arrives materially damaged as a result of transit, JongMan will arrange a replacement at no additional cost to the customer.

Please contact us as soon as reasonably possible if a parcel arrives damaged so that we can assess the issue and, where necessary, raise it with the courier.

## South African consumer rights
Nothing in this Shipping Policy limits any rights a customer may have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or any other applicable South African law.

## Contact
Questions about delivery can be sent to jongmanpompie@gmail.com.